Four of our critical HarborGuard defense services are included in Pro Care +:

Our EDR (Antivirus) works 24/7 to protect your environment and devices from threats.
We measure how fast our EDR reacts in tenths of seconds, because every second matters when under threat.

XDR, Extended Detection & Response, is an extension of EDR that protects your primary online account in Microsoft 365 or Google Workspace. XDR guards from unusual activity, impossible travel sign-on, and more. 

Multi-Factor Authentication ensures that only you can login to your accounts.
We enforce MFA for your computer(s) and your Microsoft/Google Workspace accounts with DUO. 

Security Information and Event Management (SIEM) acts like a log-book of everything that happens on a computer. Every website, every app opened and closed, login/logout, and more are all monitored and recorded. SIEM (pronounced seem) furthers security by giving us an additional tool to monitor devices and accounts for suspicious activity, like an email account rule to forward all incoming mail to an unknown Gmail account. 

In addition to the security products offered in Pro Care +, we also offer cybersecurity training to your team. 

Bi-Weekly Security Videos that are between 1-7 minutes long and inform your associates of the latest tactics threat actors are using to trick them. 

Random Phishing Tests sent to all team members that test what they are being taught in the training videos. These tests identify the most at-risk associates on your team, and we use this data to further teach them the importance of cybersecurity. 

Many of our partners who utilize this service to its fullest offer bonuses and awards to their staff who pass phishing tests to further encourage vigilance. This service will often result in lower cyber-insurance rates, too. 

Pro Care partners receive complimentary access to your own private corporate password manager – a safe place for individuals to store their passwords, and for teams to share passwords between themselves.

Exclusive support hours just for our Pro Care + partners.

Pro Care + customers are not billed for support, and are able to utilize Apexity support during business hours.

Pro Care + customers are not billed for support, and are able to utilize Apexity support during business hours.

Pro Care + customers are not billed for support, and are able to utilize Apexity support during business hours.

Pro Care + customers are not billed for support, and are able to utilize Apexity support during business hours.

The same support you know and love, extended to executives and their immediate families. 
C-Suite home support is exclusive to our Pro Care + partners.

Support during weekdays is billed at a reduced hourly rate.
Weekend support is billed at our after-hours support rate.

When you order a new device from us, setup is included and covered under our service agreement.

Devices ordered from other stores/providers are subjected to a $200 setup fee due to the extended time it takes to uninstall bloatware, remove manufacturer preinstalled software, and validate device security. 

We do not sell or setup Lenovo devices due to manufacturer security and privacy concerns. 

Partners receive up to 10 hours of on-site visits per month, included with Pro Care + 
Additional visit time is billed at our contracted hourly rate. 

Your Partner Success Manager is dedicated to your success with technology:

They hold a deep understanding of your organization and needs, your long-term goals, and your team’s technology pain-points. Your partner success manager will keep you in the loop on technology changes, budget planning, and will regularly make recommendations to improve efficiencies and save time. 

Partner Success Managers spend at least 2 entire days on-site at each of our Pro Care+ partner offices working directly with their teams. 

We maintain relationships with vendors like your Internet Service Provider. If there is an outage or service issue, we handle it for you by working directly with them. Gone are the days of wasting your time on hold with Spectrum technical support for an internet outage.

We go beyond managing relationships with your vendors for our Pro Care + partners:

We will work with ISPs and cell phone carriers to make sure your contracts with them are fairly priced and well-suited. At contract renewal time, we will collect quotes from other providers and present options and recommendations.

We work to backup your data, daily. Data is encrypted as its backed up, and stored in a US datacenter.  

We include 500GB/server & 500GB/employee on the Pro Care+ plan. Data is pooled. 

Example:
Your organization has 8 employees and 2 servers. 
You would have 5,000 GB (5TB) available for use across all that is backed up
Additional storage needs can be met with adjustments to pricing. 

In addition to encrypted cloud backups, RapidRecovery keeps an additional copy of your data on-site on a NAS. 
The benefit to this is not needing to rely on internet speeds, enabling restorations to be up to 95% faster.

Partners who sign 2 or 3 year Pro Care + agreements receive a NAS unit for free at onboarding. 
Partners who sign 1 year agreements will need to buy RapidRecovery equipment separately. 

We analyze dozens of datapoints per managed device to detect problems, and fix them, before you notice them. As an exclusive benefit for our ProCare+ Partners, we take this a step further to include network problems. 

Here are a few examples:

> Problem: This laptop battery is discharging unusually fast.
> Fix: Review usage graphs, replace battery if necessary. 

> Problem: This desktop consistently runs at 80% RAM utilization. 
> Fix: Review running programs and services, add RAM if necessary.

> Problem: A specific VoIP phone is experiencing high latency, causing calls to drop.
> Fix: Test network cable, phone settings, replace necessary hardware. 

We ensure that your devices and servers are updated every week outside of your standard operating hours.
We ensure that critical security updates are installed as soon as they are available for Pro Care + partners. 

We work to create and configure new employee accounts, and ensure that they have a great IT onboarding. 
New associates joining your team receive a welcome gift from us on their first day, too!

We are also available to handle employee account terminations. 

We monitor your internal network for common issues, and keep an eye on utilization to make proactive recommendations to ensure you and your guests always have the necessary speed and Wi-Fi coverage.

Network device updates are done every Wednesday for Pro Care partners. 

We maintain an active list of all of your in-use technology. You can request a list at any time, and see details on the status of each device. These are great for fiscal year depreciation and insurance coverage management.

We validate that your internet is connected once per minute, 24/7.

We run a speed-test once daily at a random time to validate that you get the speeds you pay for from your internet provider (ISP) and hold them accountable to your Service Level Agreement (SLA) with them. 

Our 4G LTE / 5G modem will take over automatically during primary internet provider outages. 

10GB/month of LTE/5G data for critical services, alarm systems, and VoIP phones. Additional data billed per GB.

Website hosting is included with Pro Care +

For partners who elect to not switch, we make sure that your website is online with an automated test that runs every 30 seconds and reports on outages, loading issues, and any security concerns. 

We host your business website on a server in a US-based datacenter – either Chicago or New York. 
We recommend the Chicago location for our local partners. 

We aim for 99.9% uptime, which equates to about 9 hours of downtime per year. Most downtime is due to updates and security patches to our servers. Scheduled maintenance always occurs outside of normal business hours.

If downtime is a concern, consider our Dedicated Resource Website Hosting plans. 

You will receive a report from us every month with details on your technology and its utilization. This report also includes any of your hardware that will likely need replaced or licensing renewed in the upcoming quarter. 

As an added benefit for our Pro Care + partners, your assigned partner success manager will meet with you to review your executive summary to cover its findings and content. 

We recycle any unused technology in your office twice per year – in the Spring and Fall.

We drop off a bin at your office and then pick it up a week later. During the week the bin is in your office, fill it with old, unused, and/or broken electronics  – like that old iPhone in the junk drawer in your kitchen.

We physically destroy any data containing devices, like hard drives, before providing to our downstream vendors who handle the rest of the recycling process. 

Team members are encouraged to bring in any unused electronics they may have at home, too!

If you have any interest in running a sponsored / public recycling event, let us know!

Coming soon! As a Pro Care+ Partner, you’ll receive access to our private forum, Apexity Exchange. Network with other businesses, join department and vertical-specific peer groups, and learn from our other partners. 

Apexity Exchange members also receive access to exclusive perks and deals on hardware, software, and services from select third-party providers – like QuickBooks, HubSpot, and even Apple. Many of our members are also offering discounts on their own services to other members, such as HVAC and automotive maintenance discounts.